Contact information
Mail: pravdatala@gmail.com
Tel.: +38 (097) 335-08-24
Address: Televisiyna st., building 1 | city Dnipro, 49045 | region Dnipropetrovska | Ukraine
Shipping Policy
Dear Collector,
Thank you so much for supporting me and my art - it means a lot to me to know that this work will become part of your space and your story.
Buying directly from the artist is not only convenient. It is an opportunity to learn the history of the work firsthand, ask questions, and discuss its meaning and concept. I always try to share not only the result, but also what lies behind it.
In addition, the price when buying directly is always lower than through galleries — simply because there are no intermediaries or commissions. This allows the process to remain sincere, making it more transparent and human.
And I am always open to dialogue if you want to learn more or ask questions.
Your artwork will be carefully shipped from Ukraine via DHL Express or EMS (Ukrposhta Express), depending on your location and shipping preferences. Shipping costs are included in the order price. Once the shipment is made, I will send you a tracking number so you can follow its journey in real time.
Packaging & Protection
Each work is securely packaged using professional, art-safe materials:
- Protected with moisture-resistant film and cushioning materials;
- Packed in a sturdy cardboard box or wooden crate, depending on the size and nature of the work;
- Packaging is specifically designed to protect artwork during international transportation.
Certificate and Insurance
Your artwork will be accompanied by a certificate of authenticity signed by me.
In addition, the shipment is fully insured for the duration of transportation, providing additional peace of mind.
Dispatch Time
I will prepare and ship your order within 1-3 business days after purchase.
Additional delivery time begins after the art is transferred to the shipper and can be 2-3 business days for domestic destinations and up to two to three weeks for international destinations. Estimated delivery time does not include possible delays in clearing customs in the destination country. Estimated delivery time does not include possible delays in passing through customs in the destination country.
If you need something more urgent than this, please let me know and I will see what can be done for you.
Customs and Import Fees
The shipment will be marked as original artwork, which often qualifies for reduced or exempt import duties in many countries.
However, please note that any customs fees, import taxes or VAT levied by your country's customs authorities are the responsibility of the buyer and are not included in the price of the artwork or shipping.
I will be happy to provide any additional documents you may need for customs clearance
Address Changes
If you provided an incorrect or incomplete address when placing your order, please notify me as soon as possible at pravdatala@gmail.com. If you do not notify me of an address change before your order ships, you will be responsible for additional shipping charges. Once I receive the original package back and the additional shipping, I will reship your order.
Payment and Purchase Options
I offer two convenient ways to purchase original works:
1 . Directly from me - Buying directly from the artist guarantees a personalized approach: you can ask questions, request custom work, and receive a signed certificate of authenticity with each piece.
2 . Through online galleries - You can also find and purchase my work through trusted online platforms such as:
◦ Rise Art - https://www.riseart.com...
◦ Artfinder - https://www.artfinder.com...
◦ Saachiart - https://www.saatchiart.com...
and in other online galleries such as ArtMajeur, TRiCERA ART, Online Gallery Art.
How to Pay
- Payment can be made securely online via credit/debit card, PayPal or other major payment methods supported by the gallery, or via direct artist account.
- When purchasing directly from me, I will send a detailed invoice and instructions on how to complete payment securely. Payment is made directly to the artist through reliable international banking systems (IBAN/SWIFT) or PayPal.
These methods are secure, traceable, and transparent, without the involvement of third-party platforms.
- All purchases include a certificate of authenticity and shipping insurance.
Why buy directly from the artist?
- Direct communication and personalized attention;
- Access to fresh work not yet available on gallery platforms;
- Customized packaging and documentation;
When you choose to acquire more than one of my artworks, it’s a gesture of trust trust and genuine support To express my gratitude, I offer a special price for multiple purchases. It’s my way of thanking collectors who support my creative journey.
Custom Orders
Do you have a specific vision? I offer customized artwork according to your preferences. Please contact me directly to discuss size, materials and style.
If you have any questions about payment, shipping, customs, or would like to request a custom piece, feel free to reach out—I’d be delighted to help.
Warm regards,
Natalya Pravda, Artist
Refund Policy
If there is something wrong with the artwork you received or you are not happy with it, please contact me at pravdatala@gmail.com. I'm sure we can find a solution that will make everyone happy.
I have a 14-day return policy, which means you have 14 days after receiving the artwork to request a refund.
To be eligible for a refund, your artwork must be in the same condition in which you received it. You will also need to retain the original packaging.
To initiate a return, you may contact me at pravdatala@gmail.com. If your return is accepted, I will send you detailed instructions on how and where to send your package. Works sent to me without first requesting a return will not be accepted.
You can always contact me with any return issues at pravdatala@gmail.com.
Damages and problems
Please inspect the package upon receipt and contact me immediately if the item is damaged. By contacting me at pravdatala@gmail.com, I will be able to assess the problem and initiate a return.
Exclusions / non-returnable items
Certain types of items are non-returnable, such as custom items (e.g. special orders or personalized items). Please contact me if you have questions or concerns about your specific item.
Exchanges
If you have ordered the wrong artwork, the quickest way to make sure you get what you want is to return your existing artwork. Once the return is accepted, purchase the new artwork separately.
Refunds
We will notify you as soon as we receive and verify your return and let you know if the return is approved. If the return is approved, you will receive an automatic refund to your original method of payment. Please be aware that it may take time for your bank or credit card company to process and send the refund.
Privacy policy
Personal data - or a collection of data about an individual who is identified or can be identified (also "Personal Data Subject").
Controller (Owner) of personal data: Pravda N. I., Televisiyna st., building 1, city Dnipro, 40045, region Dnipropetrovska, Ukraine
Tel.: +38 (097) 335-08-24
E-mail: pravdatala@gmail.com
Introduction
This policy applies in cases where Pravda N. I. acts as the Controller (Owner) of data relating to the personal data of our customers, their employees, users of our Website, and other persons whose personal data we process.
What personal data we collect and how we use it
We may process the following сontact information:
Last name and first name.
Contact phone number.
E-mail address.
Delivery address.
Company and position, other personal data indicated in the signatures under the e-mails that we receive.
We use this data to ensure registration of an account on the Website, proper customer management, to communicate with customers (their employees), to keep records of such communications, to inform customers and promote our products and services. This may include sending notices, distributing advertising, marketing and other information about the services; sending information, advertising and marketing materials, commercial offers, etc.
Legal grounds for the processing of personal data
We may process personal data, in particular on the following legal grounds:
- the consent of the Personal Data Subject to the processing (including the consent provided by the Personal Data Subject when registering on the Website);
- when the processing of data is necessary for the performance of an agreement with the Personal Data Subject or for taking the necessary measures prior to the conclusion of the contract at the request of the Personal Data Subject;
- legitimate interest of the Controller (Owner) of personal data (proper administration of the site and business, proper management of work with clients, fulfillment of clients' instructions, communications with users and clients, promoting our business and informing clients and other people about our activities).
Period of storage of personal data
We will retain your personal data for as long as necessary to achieve the purposes of collection and processing, or for the established period of information retention, if required by applicable law. After that, your personal data will be deleted, blocked or anonymized in accordance with applicable law.
If you withdraw your consent to the processing of your personal data, we will promptly delete your personal data without undue delay to the same extent that personal data was collected and processed based on the withdrawn consent.
If you exercise the right to delete your personal data, we will delete your personal data that we have processed for the purpose to which you objected without delay, unless there is another legal basis for processing and storing this data or a requirement to store this data under applicable law .
Rights:
The subject of personal data has the right:
- know about the location of the personal data base containing his personal data, its purpose and name, location and / or place of residence (stay) of the Controller (Owner) of personal data or their manager, except as otherwise provided by law;
- receive information about the conditions for granting access to personal data, including information about third parties to whom his personal data is transferred;
- receive answers as to whether his personal data is stored in the relevant personal database, as well as receive the content of his personal data that is stored in such a personal data database, along with some additional information. This additional information includes information about the purposes of processing, the categories of personal data concerned and the recipients of personal data;
- receive personal data belonging to him, provided to the Controller (Owner) of personal data, in a structured, commonly used, machine-readable format (when processing is performed by automatic means) and transfer this data to another controller (owner) (if technically possible);
- present a reasoned demand to the Controller (Owner) of personal data with objections to the processing of their personal data or demand restriction of processing;
- present a reasoned demand to change or destroy their personal data by any owner or manager of such personal data, if these data are processed illegally or inaccurately, or on the basis of other reasons provided for by law;
- protect your personal data from illegal processing and accidental loss, destruction, damage due to deliberate concealment, failure to provide, or untimely provision of them, as well as protection from the provision of information that is unreliable or discrediting the honor, dignity and business reputation of an individual;
- file complaints with regulatory authorities (state authorities or local self-government bodies whose powers include ensuring the protection of personal data, or to the court);
- use legal remedies in case of violation of the legislation on the protection of personal data;
- make reservations about limiting the right to process your personal data when giving consent;
- withdraw consent to the processing of personal data;
- be informed about the mechanism of automatic processing of personal data;
- be protected from automated decision-making, which has legal consequences for the person.
Consent to receive information about the Controller (Owner) of personal data:
By ticking the “Add to cart” box, the Personal Data Subject provides his consent to receive any information about the activities of the Controller (Owner) and acknowledges that the Controller (Owner) has the right to provide the Personal Data Subject with any information without prior consent via electronic communication.
You will always have the option to unsubscribe from newsletters and newsletters (via a link in newsletters, personal settings on the Website, or by sending an appropriate re-request by other means).
Age restrictions
Registration on the site is allowed only to persons who have reached the age of 16 or older, or with the written permission of the person who performs parental responsibilities in relation to the child.
Automated decision making
We do not use automated decision-making, including profiling, when processing your personal data.
Persons to whom the data will be shared
Your personal data will not be passed on to third parties. Your personal data will be used only by representatives of the Controller (Owner) within the framework established by the purposes of data processing.
The Controller (Owner) guarantees that the processing of your personal data will be carried out in accordance with the requirements of Ukrainian legislation and international treaties of Ukraine. The Controller (Owner) provides a high level of protection of your personal data from outside interference or illegal use.
In addition, we inform you that the Controller (Owner) is not responsible for the protection of your personal data when visiting other sites via links on the Controller (Owner) website.
Reviews ⭐️⭐️⭐️⭐️⭐️ Artmajeur Gallery
**Carolina Barrios (5-star review)**
-"Impresionante. La belleza esculpida en papel"
**Anna Gaikovic (7 months ago)**
- “Incredible Attention to Detail”
**Peppeluciani (verified buyer)**
-"Fantastic work, very expressive, painted in a masterful technique..... SINCERE CONGRATULATIONS!!!"
**Irvin Grassi (verified buyer)**
-“Very artistic, great technique, TOP+++++”
Reviews ⭐️⭐️⭐️⭐️⭐️ Artfinder Gallery
**Anne M Hansell, USA, (buyer)**
-"Extremely well-packaged for shipping; LOVES her artwork - quite an amazing artist! Thank you so much!"
**Chris Laursen, USA, (buyer)**
-"I am so happy with the beautiful artwork I purchased from Natalya Pravda! Despite currently living in an active war zone, she shipped my piece in a very timely manner. I should also add that it was packaged perfectly. I couldn’t be more pleased with my first purchase from Artfinder and my experience with Natalya. Thank you!"